Tips & Tricks
Where is the memory card slot on my phone?
The location of the memory card slot varies, but is mainly found on the side of the device. It is sometimes underneath the battery. In this case, you have to remove the battery and cover to install the memory card.
How can I find the right size card for my phone?
To find out what memory card will work with your phone, check out the Memory Selector from SanDisk.
How many songs/videos/messages can I fit on a card?
The amount of digital files you can store on your card depends on the size of the card. You can store a combination of your music, videos and photos on all memory cards. To find out how much your card will hold, check out our Content Estimator – select your card size then drag the levers for video, music, photos and watch the card fill up.
Why SanDisk? What are the advantages of SanDisk?
SanDisk pioneered this technology and is currently the global leader in flash memory. We have more – and better – memory products for mobile phones than any other company. We are also the most reliable: the failure rate of SanDisk cards is less than 1% (the industry average is 6-8%).
What’s the difference between a memory card and a SIM card?
A memory card holds different kinds of files including music, pictures, videos and maps. It works on any phone that has a card slot. A SIM card holds your phone number and contact information (if you’re using a GSM service).
Is there any way to back up my SIM card to my memory card?
No. However, you can move the SIM contact to the phone memory and then use the phone application to back up your contacts to the microSD™. In some cases, the phone requires you to use third party software.
What’s the difference between microSD™ and Memory Stick Micro™ (M2) memory cards? They look the same.
The Shape and the Interface! The M2 or Memory Stick Micro™ is slightly bigger and uses a different interface standard than that of microSD™. Phones typically support either one interface standard or the other.
MicroSD™ is becoming the industry standard, except for Sony Ericsson. The M2 provides removable high-capacity storage for Sony Ericsson’s latest generation of mobile phones.
What’s the difference between SD and SDHC?
The ‘HC’ stands for High Capacity. When the SD Card Association (SDA) rewrote the spec to allow for 4GB-32GB cards, a change was needed in the actual card spec to allow for those larger capacities, hence the HC. Devices capable of reading SDHC cards can also read SD cards but a SDHC card can ONLY be used in a SDHC device. More information can be found on the Associations’ site www.sdcard.org.
Do SanDisk memory cards come with a manufacturer’s warranty?
Yes, almost all our mobile cards come with a 5-year limited warranty. Ultra cards carry a 10-year limited warranty!
Do memory cards work in all weather conditions – wet, hot, cold? What are the temperature ranges?
SanDisk cards have the environmental operating limits established by the SD Card Association (www.sdcard.org). The cards may not function if they become wet.
Why is faster transfer speed important? What are the different purposes or needs for different speeds?
Speed is important for mobile phone enthusiasts who frequently move large files between their PC and phone. The SanDisk Mobile Ultra™ line of memory cards provides an ideal solution for accelerating throughput to make file transfers fast and convenient.
Can I save on power consumption by using a SanDisk Mobile Ultra card?
No, there is little or no difference between the Ultra and other cards regarding power consumption. However, Ultra cards are high performance and will tend to consume slightly more power when used for longer periods of time.
Some brands claim they carry Class 6. What is the difference among the brands?
Class levels were developed by the SD Card Association to show minimum guaranteed performance levels. This in no way indicates the performance you actually experience. SanDisk products are backed by decades of dedicated design, test and application engineering. Other competitors may not have the same compatibility testing, engineering verification and design that SanDisk provides.
Why is the actual capacity of the card different from what is stated on the packaging? For instance, the packaging states 4GB, but the actual capacity is 3.7GB.
When a memory card is installed, the device formats the card and creates a folder structure on it. This process creates a small difference in the amount of memory.
What exactly does read/write speed mean?
The read/write speed is the amount of time it takes to transfer data such as pictures or music from the card to the PC via a reader.
Why is it that some of my photos/videos won’t transfer from my computer to my phone card?
This process varies for different device manufacturers and carrier settings. Please refer to the device manual to find out which file formats are supported.
Why is it that pictures I store on my phone card do not open on my computer?
This process varies for different device manufacturers and carrier settings. Please refer to the device manual to find out which file formats are supported.
Why do pictures I store on my phone card look so bad when I try to make an enlargement?
This depends on the resolution of the camera in your mobile phone. The more megapixels the camera has, the better the quality of enlarged images.
Does the music on a memory card have to be an mp3 format?
This depends on the formats supported by the mobile phone’s media player/software. Refer to the device user manual to find out which file formats are supported.
How do I move my music, photos and videos from my laptop to my mobile card?
Your laptop or PC may have a SD or Memory Stick Pro Duo card slot on the side or the back. You can insert your memory card directly into this slot and drag and drop your files. If your card is smaller than your slot you will need an adapter which holds the card and fits into the slot. Adapters can be purchased at your local retailer where you purchase memory cards.
If you do not have an SD or Memory Stick Pro Duo card slot in your PC, you can still access the content on your SanDisk® mobile memory cards using these card readers:
- The MobileMate™ Micro reader is so compact that it attaches to your phone with the lanyard and can be carried in your pocket. It reads micro SD™, microSDHC™ and Memory Stick Micro™ (m2) cards.
- The MobileMate™ SD™ Plus Reader accepts the following memory cards without the need for an adapter: microSDHC™, miniSDHC™, SDHC™, microSD™, miniSD™, SD™, MultiMediaCard™, MMCplus™, MMCmobile™, RS-MMC™, RS-MMC™ Dual Voltage.
- The MobileMate™ Memory Stick Plus Reader accepts the following memory cards without the need for an adapter: Memory Stick Micro™ (m2), Memory Stick Pro Duo™, Memory Stick Duo™, Memory Stick Pro™, Memory Stick™.
The Micro card is so tiny…how does it fit into a computer?
The MobileMate™ Micro reader reads micro SD™, microSDHC™ and Memory Stick micro™ (m2) cards and connects to your computer via the USB port.
